by Caroline Leach | Jun 21, 2015 | Leadership, Learning, Work/Life
“Mom, do I ship to Croatia?”
My teen daughter asked me that last year when she started selling items on Etsy.
She launched a small business from her room in Southern California. All she needed was her laptop, a broadband connection and some starter items to sell.
Questions began. Did she know how to research shipping rates and timelines to Croatia? Did she price her items with enough margin to cover the shipping costs? What about insurance?
Talk about a great learning experience. And it got me thinking about what it means to be a global citizen of the world. And how to work effectively with people across countries and cultures.
Karie Willyerd and Jeanne Meister have a great definition in their book, The 2020 Workplace.
We’ve been fortunate to have Karie speak at DIRECTV’s annual leadership meeting, global HR conference and our Young Professionals Network.
As the world becomes more global, social, digital and diverse, Karie and Jeanne define global citizenship as:
- Understanding how to conduct business in another country
- Developing increased cultural intelligence and a deeper appreciation of the relationship between business and society
- Being able to understand complex policy environments, and
- Knowing how to work in virtual teams with people from all over the world.
The best way to do that is to live and work in another country or region. The next-best alternative is to travel globally for your work or on your vacations.
And there are several other ways you can become a citizen of the world. I’ve been reminded of this recently by some of my colleagues in our DIRECTV Latin America business – Ana Diaz, Pamela Gidi and Sandro Mesquita to name a few.
Observe. Watch how people do things. Take your cues from how people communicate with you. Give as much weight to what is unsaid as to what is said. Pay attention to how people react to things – their words, actions and body language.
Early in my career I bought hardware for satellites. While most of my suppliers were U.S.-based, I also worked with companies in Japan, France and Germany. I learned how to observe people’s behaviors as much greater cultural indicators than only their words. I even wrote a magazine article about international subcontracting, a precursor to my corporate communications career.
Ask. In a respectful and thoughtful way, ask people for their ideas. Their perspectives. Their preferences. Ask why and how. As Stephen Covey said, seek first to understand.
Read. Libraries are a window on the world. So is the internet. Harvard Business Review has great pieces on global business. Nicholas Kristof and Thomas Friedman at the New York Times have fascinating global perspectives. Financial Times and The Economist are other favorites.
When I shared my daily news rituals in LinkedIn, Dan Weidman made a great comment about perspectives in The Guardian and the Daily Mail, so I’ve added them to my list.
Sometimes I’ll toggle my Wall Street Journal app to the Asia or Europe editions.
To fit in this reading, I follow my usual news scanning framework – scan the headlines for a quick sense of the news, and read at least one article.
Think. Make time and space to simply sit and think. This is great advice in Dorie Clark‘s new book, Stand Out, about generating breakthrough ideas and building a following around them.
How does what you’re observing, learning and reading all fit together? What development in one part of the world will likely to affect another? What business opportunities could result? How does that change how you prepare for the future?
Empathize. Put yourself in other people’s shoes. Ask how they’re likely to think about a new development. Ask how they are used to working. Ask what would be most convenient for them.
It can be as simple as scheduling meetings at a time that is convenient in their time zone to trying to write or speak at least a few words in their language.
Network. How diverse is your network? This is a great question that BCG’s Roselinde Torres asks in her TED talk on 21st century leadership.
Are your colleagues, friends and acquaintances of different ages, perspectives and backgrounds? How great is your capacity to develop relationships with people who are very different from you? It’s this diversity, Torres says, that gives you broader ability to see patterns and solutions.
At DIRECTV our seven employee resource groups are a great source of connections and insights. And in keeping with my work/life blend where everything is interconnected, I’ve enjoyed insights into a variety of cultures by getting to know the parents of my son’s soccer team members.
Learn. As in, learn a new language. For me, it’s Spanish. Because I live in Southern California and half DIRECTV’s employees are in Latin America, this makes the most sense.
I’m trying to use my commute time for learning and practicing. In part this is because no one is around to laugh at my pronunciation in the sanctuary of my car.
And if I can scale the significant hurdles of learning a language after the age of 10, there are multiple mental benefits according to a recent New York Times article by William Alexander.
How are you becoming a global citizen of the world?
by Caroline Leach | May 17, 2015 | Leadership, Learning, Work/Life
If you think you can’t do something, ask “why not?”
Probe a little further and dig a little deeper before you write off a potential solution or a course of action.
Two graduation events in the last week week made me think about this.
Our Comms team celebrated the USC graduation of Jamie Zamora, a terrific intern who will join us full time on our Corporate Citizenship team led by Tina Morefield.
Jamie’s colleagues Brooke Hanson and Brynne Dunn asked our whole team to share their words of advice for Jamie. A few of the themes? Build a network, take time for yourself and enjoy the journey.
The whole world is before you, with problems to solve. And you can be part of the solution, starting with the questions you ask.
Some of these themes were echoed in the UC Berkeley commencement I attended this weekend to see my nephew Kodiak Spydell receive his degree in architecture.
And for all of the challenges in the world today, I was encouraged and inspired by this group of students now entering the work world.
Enthusiasm and idealism were tempered by the sober realities we all face — environmental concerns, increasing inequality and economic instability, to name a few.
The “a-ha” moment for me was the extent to which each person can be part of the solution.
No degree is required. Just one simple question can unlock ideas and solutions, no matter who are you.
Instead of thinking “that would never work” or “they won’t let us,” try asking “why not?” instead.
What are all of the possible solutions? What would need to happen to make one or more of them work? And how can you take the first step?
Why not try one of them? What’s the worst that could happen? And what’s the upside if something works?
This kind of thinking struck me in Marc Benioff‘s commencement address at Cal.
As a pioneer of cloud computing and the CEO of Salesforce.com, Benioff has built “the fastest growing top ten software company in the world and the largest customer relationship management company.”
Deeply troubled by the Religious Freedom Restoration Act in Indiana that could have allowed discrimination against the LGBT community, he spoke out.
In doing so, he galvanized the support of fellow tech leaders and took steps in his own business to make it clear that the threat to civil rights carried consequences.
This had strong echoes of a TEDx Manhattan Beach speaker, David Hochman, whom I mentioned in my first post. He shared his life’s mantra: Why not me? Why not now?
This kind of thinking was evident in Marc Benioff’s actions.
And it came full circle in a story my dad told about his days as an engineering and business student at Berkeley in the tumultuous 60s.
A final exam in a course asked only one question — “why?”
Almost all of the students began writing furiously, filling page after page with lengthy responses.
Except for one student (no, not my dad), who aced the test with a two-word response — “why not?”
by Caroline Leach | Apr 28, 2015 | Learning, Work/Life
New Year’s Day always seems so full of promise. Remember that feeling of being on the brink of something great?
That’s the day I launched this blog. My goal was to go on a learning journey to explore the future of corporate communications. I’d post every Tuesday and Friday. Life would be perfect.
This isn’t my first blog. Three years ago I launched a blog on our company’s social collaboration platform. My goal was to drive adoption and role model what colleagues could do with social business.
What have I learned so far from blogging?
Pursue excellence, not perfection. It’s important to write great posts, but it’s also important to publish with some level of frequency. Find the right balance, whether it’s a blog post, a work project or an exercise program. Know when to take the leap. And make the “thumb slam” I wrote about in my first post.
Do your most important work in the morning. That’s the only time you can truly control. Texts aren’t stacking up; people aren’t asking for a minute of your time. This is the best time to do what’s most important to you. For me it might be a blog post or a big work project. Getting something important done first thing makes me happier and more productive for the rest of the day.
Don’t be afraid to look silly. In launching social collaboration at work a few years ago, I felt out of my element. But I realized I could learn what I needed to know. I started an internal blog to share my learning journey and ask for help from others. Earlier this year I debated whether to post “What’s Your Theme for 2015?” It seemed too soft and self-revealing. But I gave it a thumb slam. And 2,154 views and 61 comments later, I’m glad I did. Colleagues inspired others by sharing their themes for the year – from brave to intentional and from growth to transformation and more.
No one knows all the answers. Doesn’t it always seem like everyone else but you has it all figured out? Except they don’t. And the way to figure it out is by doing it. One step at a time. Have a plan, sure, but take in feedback along the way and make adjustments as you go. Pamela Druckerman summed it up well as, “everyone is winging it, some just do it more confidently.”
Work and life are one in the same. No more searching for an elusive work/life “balance.” They are one in the same, and it makes life easier to approach it as one big mashup. What am I learning in one area of my life that I can apply in another? And as my HR colleague Linda Simon wisely says, “enjoy every day.”
On New Year’s Day as I was fine tuning my first post and figuring out how to point the servers with my domain name to WordPress, my husband, Kevin, made me a cake. The one that opened this post. Sweet.
And although my posts aren’t perfect and neither is my life, there’s joy in losing myself in the thinking, the writing and the learning. Sweet.
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