by Caroline Leach | Sep 19, 2018 | Social Media
iStockphoto by BigNazik
Before you hit “send” on a critical email, do one thing.
And no, it’s not editing for brevity, spell checking and proofreading. Those are a given. For every message.
There’s another strategy that can increase the impact of your message – whether you’re asking someone for a favor, inviting them to speak at an event, requesting a reference, or making any number of asks. This simple strategy could tilt the scales toward a positive response.
What is it?
Check your recipient’s latest social media posts.
Why?
Here are 3 big reasons.
You may see recent updates that change your approach. Maybe your recipient has started a new job, been promoted, received an award, or spoken at a conference. Those are great accomplishments to congratulate the person on, in a genuine and authentic way.
For my regular readers, you know I advise never to send someone spam (a.k.a., an unsolicited pitch for business or a job) immediately after connecting in LinkedIn. These messages generally aren’t worth the time to read and respond to, especially the jargon-filled ones where it’s difficult to know what the person or business actually does.
But someone recently followed up his pitch for a meeting with a note that said, “I just noticed it looks like you left your company recently. I apologize for not checking that first. Congrats on your new venture! That sounds exciting.”
He had actually looked at my LinkedIn profile, I assume, and saw that I recently launched a business, The Carrelle Company. Born on Labor Day 2018 from this blog I began on New Year’s Day 2015, the company helps people grow their careers and businesses through digital branding in social media.
His message was kind enough and human enough that I decided to respond. His is one of the few pitch messages I’ve ever answered. The door is cracked open in a friendly way. That wouldn’t have happened if the sender hadn’t looked at my social media.
And who knows what might transpire in the future. We’re all connected and on paths that could converge in the future, in ways we can’t even imagine today.
You may learn something that helps strengthen your relationship. When someone you’ve worked with previously reaches out to you to ask what’s new, find out what they’ve been up to before you respond.
A few years ago I got a note like that from Karie Willyerd, who recently became Chief Learning Officer at Visa. She had been a fabulous speaker I’d invited to a few DIRECTV leadership events when I led Corporate Communications.
Was I ever glad I checked her social media before responding. At the time she had just released a new book called Stretch, about lifelong learning and future-proofing your career. That gave me the opportunity to congratulate her in my reply and learn more about her ideas.
In addition, you may gain insight into what’s important to your recipient, and you may be able to appropriately connect your interests with theirs. Maybe you share a passion for a charitable cause, have a colleague in common, or are reading similar books.
But don’t go overboard. Someone sent me a message recently that was over the top with praise for my blog, including examples from multiple posts. It was a bit jarring a few paragraphs later when the pitch for new business emerged. It had an inauthentic tone, and it did not motivate me to respond.
You may find out there’s a better time to send your message. Are you seeing beautiful vacation photos on Instagram? Ones that aren’t hashtagged as #latergrams? Then you might hold your message until the person returns home. They could be more receptive then.
Maybe they’re in the middle of a big work event and they’re sharing it in social media. That could mean they don’t have time to give your message the attention you’d like. When you do send your message, you could mention the event and your impressions of it, along with your congratulations.
Or maybe they’re dealing with a challenging personal issue like a family member in the hospital. That’s another reason to hold off on your message. If your message is urgent, at the very least you can acknowledge the situation and offer your support.
One caution – take a light approach in your message so it doesn’t appear that you’re cyberstalking the person or feel like you’re invading their privacy. Be friendly, sincere and brief.
There’s mostly upside to knowing your audience, what they’ve been doing lately and what’s important to them. This is what their recent social media activity can tell you.
How has social media helped you improve your email effectiveness?
by Caroline Leach | Sep 5, 2018 | Careers, Change, Leadership, Social Media
Sometimes strategic procrastination can be a good thing.
Except in my case, it wasn’t fully strategic. At all.
Wrapping up several years in the corporate world, launching my own business, getting my children settled into a new school year and doing right by my community commitments didn’t leave much time for one very important detail …
… naming my new company.
Sure, I looked at a few articles. Jotted down some ideas. But a name is critically important. And I didn’t have one yet.
Suddenly I found myself with one day to go before my self-imposed deadline to rebrand my social media accounts.
And that one day was Labor Day.
Holidays carry a lot of symbolism for me. My husband and I got engaged on New Year’s Eve. While our April wedding didn’t fall on Easter, many of our anniversaries have. Our daughter was born on a holiday and our son was born on the first day of a new season.
Our daughter was baptized on Valentine’s Day. By comparison, our son’s September baptism date seemed nondescript. Until 9/11 happened.
His baptism was the Sunday after the world changed forever. My out-of-town family members couldn’t come because … no planes were flying. I wondered if it would be a bad idea to proceed in light of the national tragedy. But I decided to move forward.
The church was packed, with people seeking solace and answers to something that has no answers. Through tears, a few people sought me out after the service to thank me for bringing my infant son to be baptized. They said it gave them hope for new beginnings.
Fast forward to 2015. I launched a blog on New Year’s Day. As a VP of corporate communications, I began it as an exploration of the future of the field.
Later that year, the company was acquired. I had the opportunity to move into marketing analytics. So I pivoted my blog as well into a learning experience in the new field.
But that wasn’t something I ultimately found myself wanting to spend hours of my weekend and evening time on. But what about how people learn new skills? That was interesting to me. So I explored learning in my blog for a while.
Then I attended a women’s leadership conference two Septembers ago at Fullscreen, a media company for creators and brands. The actor/producer/entrepreneur Reese Witherspoon was a surprise guest speaker.
A comment she made changed my life. When she was asked about her success in social media, she talked about being authentic. And she mentioned a big white space in the area, helping people shape their images and reputations through social media.
It was an a-ha moment for me. That’s what I wanted to do.
So two years ago, I began writing, researching and speaking about how professionals can build and boost their careers through social media. It’s a labor of love I did on the side in early mornings and evenings and weekends.
It’s a dream for me to start my own business in this area. And I am very fortunate to be able to do that this fall.
But a name. A name. I needed a name. Not to mention I needed a catchphrase that my upcoming book editor Cat Spydell recommended. (And creating a catchphrase is next up on my list.)
So I started doodling ideas. I analyzed tech company names. I looked at PR company names. Ad agencies. Podcasts. Hashtags. Even multi-hyphenate lives, also known as a “slash generation” with portfolio careers.
For further inspiration, I put all the descriptive words about me in the farewell notes from colleagues into an Excel spreadsheet. Then I made them into a word cloud, thanks to wordclouds.com. Here it is:
Traits that describe me, thanks to my colleagues and wordclouds.com
But in the end, it turned out to be a variation on a placeholder my husband Kevin put into his business plan. He’s opening a South Bay, California steakhouse with a seasoned restaurant veteran in the coming months. He asked me to manage the PR and social media. And he noted Carelle Communications would lead the work.
It’s an amalgamation of my name, Caroline Elizabeth Leach.
Yet alas, there’s already a Carelle fine jeweler.
But what about Carrelle with two r’s?
It’s been used as a baby name on rare occasions. Of English and German origin, it has wide-ranging meanings – farmer, strong, courageous, melody and song.
Strong and courageous spoke to me immediately. Initially I was puzzled by farmer. But a farmer equates to cultivation and growth. Perfect. How about melody and song? That speaks to my joy in writing, researching, consulting and speaking.
What are the other reasons I like The Carrelle Company?
- It’s a takeoff of my name, which is my brand in a way … as our names are now our personal brands
- It’s alliterative with the repeated “C’s.” I changed “communications” to “company” to keep the possibilities open for the future
- The initial letters are evocative of “careers,” which I help to fuel through my work
- There’s a slight link with the C-words related to what I do – communication, community, collaboration, consulting, critical thinking, connection
- The “car” evokes an automobile with motion, acceleration, speed and freedom
- It sounds elegant and classic … and slightly French, my chosen language of study as a teen (which comes in slightly handy now as I struggle to learn Spanish)
- It’s strong and it’s feminine with the “elle”
- It’s unique … who else but me could use this name?!?
And then there may be the name-letter effect in my dedication to the field of communications. According to research by Dr. Brett Pelham, a psychologist, people “disproportionately choose careers whose labels resemble their names.”
So just as “people named Dennis or Denise are overrepresented among dentists,” this could partly explain why I, as a Caroline, am attracted to communications.
And perhaps why, in my Google search of people named Carrelle, the two I found work in communications on other continents.
So that’s the story of how The Carrelle Company came to be.
And now it’s on to the business of writing, researching, consulting and speaking. I’m helping people grow their careers and business owners grow their companies through digital branding in social media.
by Caroline Leach | Aug 20, 2018 | Learning, Social Media
Do you ever wonder which people to mention in your LinkedIn posts to increase engagement through likes, comments and shares?
Here’s how to go beyond mentioning people who might be interested in your content, being more targeted in who may be most engaged.
Start by making a list of the people you’ve included in your article or your post.
(And if you haven’t included others, see how you can weave in a few people and credit their ideas. Why? That will broaden the group of people who may be interested in your content. Those who are included may want to share your content with their networks, extending its reach and impact.)
Next, look at your mutual connections. These display in the mobile app, in the Highlights section right under the person’s Summary. Choose some or all of your mutual connections to mention in your post, the area on the Home feed where you “share an article, photo, video or idea.”
This is a serendipitous discovery I made recently in my series of profiles on how professionals are boosting their careers through social media. The series began with photographer Jessica Sterling and will continue in the months ahead.
The mentions feature is currently available for posts, but not for articles on the LinkedIn publishing platform. So after I’ve published an article and shared a post about it, the next day I do a post on the article that mentions people. This calls attention to the article to people who might be interested in it and who might engage with it.
As I was doing this for a profile on YouTuber Angelica Kelly, I looked at our mutual connections. We had 78. The people we both know would logically seem to be the ones who might have the most interest in the profile. So I mentioned about half of our mutual connections, based on my assessment of each one.
And of that number, about 50% liked the article and 25% wrote a comment. All of the comments except for one came from people who were mentioned. It was exciting to see a community take shape in the comments.
This is something I look forward to experimenting with over time. As I do, I’ll share upcoming posts about trends and patterns in engagement with mutual connections. (Note: opinions expressed in this blog are my own.)
Speaking of mutual connections, here’s another article I wrote about how to make the most of them. You can understand the broader social network, get to know a new colleague or client, and discover opportunities for collaboration.
And since social media is all about reciprocity, I’m making an effort to engage in the content of the people I’m mentioning. When I see their content in my home feed, I’m more likely to like, comment on or share it.
One caution is to not mention people too often and wear out your welcome. Once a week is probably the max, making sure the content is relevant and likely to be welcomed by the people you’re mentioning.
How have you tapped into mutual connections to engage people with your content?
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