by Caroline Leach | Aug 30, 2018 | Careers, Leadership, Work/Life
What 5-minute action can you take at work today that will pay huge dividends and possibly change someone’s life?
Write a thank you note.
Yup, a thank you note. It can be by email, text, card or direct message. The medium doesn’t matter. What matters is taking the time to share with a colleague what you appreciate about them.
Science says so. Gratitude research is on the rise, according to Heather Murphy reporting in The New York Times. A recent study covered in Psychological Science asked participants to “write a short ‘gratitude letter’ to a person who had affected them in some way.”
Many of the note recipients said “they were ‘ecstatic,’ scoring the happiness rating at 4 of 5. The senders typically guessed they’d evoke a 3.”
The major finding of Dr. Amit Kumar at the University of Texas at Austin? “People tend to undervalue the positive effect they can have on others for a tiny investment of time.”
Dilbert creator Scott Adams put it well in his bestseller, How to Fail at Almost Everything and Still Win Big: Kind of the Story of My Life.
“Adults are starved for a kind word,” Adams wrote. “When you understand the power of honest praise (as opposed to bullshitting, flattery, and sucking up), you realize that withholding it borders on immoral. If you see something that impresses you, a decent respect to humanity insists you voice your praise.”
What else says so? My own experience.
Today is my last day at AT&T, which was DIRECTV before that. (Note: opinions expressed in this blog are my own.) It’s been a great run at a great company, and I’m excited to move on to the next stage of my work life. But it’s bittersweet to leave an incredible group of colleagues.
When my departure note went out, I thought a few people might reach out to say farewell.
What I wasn’t prepared for was the outpouring of appreciation. And thanks. And love.
(And in the #MeToo era with so much bad behavior, I must qualify that to note what I experienced was entirely professional and fully within the bounds of respectful and appropriate workplace behavior.)
What caught me completely by surprise is a stack of now-printed emails with thanks and good wishes that I’m saving for posterity. I share a few excerpts anonymously here, with the hope the writers do not mind and that their thoughts might inspire you to thank a colleague today, and every day …
Thank you for making us smile and wanting to do our jobs. You are an amazing leader who leads by example.
I always enjoyed your leadership and especially looked up to you in so many ways, hoping that I could be half of what you are in my lifetime.
Did you hear that?! That was the sound of my heart breaking. While our work together was short lived and limited (much to my dismay), you truly made an invaluable impact and for that I thank you.
On behalf of all the people you have inspired, but are probably unaware of, thanks for all you do.
It’s been my biggest pleasure and honor to work with you.
I’m sure you don’t remember me, but you had lunch with a small group of new hires during our onboarding. We had a lovely conversation and I was so impressed and grateful for how welcoming and inclusive you were with us.
You’ve had such a profound influence on my life and I am so grateful for that.
Wow.
I had no idea.
And maybe the people you work with have no idea either … of how talented, valued and appreciated they are. So I encourage you, every day, to share your thanks with at least one person. It reminds me of what a wise colleague, Andy Bailey, always used to say – start every meeting with recognition.
Here’s my love letter to all the amazing people I’ve worked with over the years, from a real-estate developer to what became Northrop Grumman, and from to DIRECTV to AT&T …
Friends,
You are the reason I enjoy coming to work every day.
You are my “why” for being at work … the purpose that is bigger than all of us. You bring the ideas, the inspiration and the innovation that make our teams a success. You make the seemingly impossible suddenly possible. You make the workday fun, yes fun.
There’s a lot of hard work behind what you do. But you take the high road every day, making your hard work appear effortless and going above and beyond to deliver for colleagues and customers.
I have learned so much from you, whether a new skill set in a new role or a better way to lead and engage people. Maya Angelou was on to something when she said that people won’t remember what you said or did, but they’ll never forget how you made them feel. You make me feel like anything is possible, that there is good in the world, and that the present and future are exciting places.
You have given me many gifts over the years. The most important ones? The feeling that I have made – and will continue to make – a difference. The knowledge that each of us leaves bigger footprints in the sands of time than we can ever know. That quite possibly is the best gift ever. It speaks to our humanity and our desire to be part of something larger than ourselves.
I am ever grateful, and I ask that you keep paying it forward.
Who has made a difference in your work life? Who will you reach out to today?
by Caroline Leach | Jan 28, 2017 | Leadership, Social Media
It started innocently enough.
Someone mentioned me in a tweet about a business-related dispute.
I read the tweeter’s bio. I researched the issue. I realized there was nothing meaningful I could do in response.
Then the tweets came more frequently. Three, four and more times a day.
It became harder to ignore the notifications button on my Twitter app. I started to wonder if my non-response strategy was a good idea. In talking with some colleagues in the social space, we concluded that it was.
Still, it was painful being the subject of increasingly negative tweet after tweet. Generally I believe in responding.
This is especially true if it’s a customer, and it’s gratifying to help people solve issues. However, this particular case did not involve a customer.
The same as the schoolyard bully, the best response is often no response. Act indifferently for long enough, and the hater will eventually go away.
But the escalation of hate concerns me. With all of the positive energy surrounding this month’s Women’s Marches around the globe, I was disappointed by the level of vitriol in my Twitter feed.
It reminded me of Ashley Judd’s talk at the TEDWomen talk last fall. One of her tweets at a basketball game a few years ago incited a cyber mob of hate. Yet rather than responding to the haters themselves, she became an activist for a safe and free internet for everyone.
She had, from time to time, tried engaging people. She met with varying degrees of success. One person in particular had a refreshing response and actually apologized.
That made me think beyond the awful posts and comments themselves. What kind of pain must someone be in to post hateful and threatening material? What has happened to them to make them act that way? What are they most afraid of?
A Facebook friend posted recently that she was leaving the platform for a while. She was tired of the negativity and felt the best solution was to step back.
The outpouring of encouraging comments was heartening, including the advice to ignore the haters and focus on the connections with friends and family.
She still chose to take a break. But I hope she’ll be back.
Because we need positive voices. We need realistic optimism. We need civil dialogue.
And we need empathy. That was my takeaway from a bestselling book called Hillbilly Elegy by J.D. Vance. It’s an up close and personal look at rural America – the challenges, the issues, the highs and the lows.
Everyone is dealing with some kind of challenge, whether it’s visible on the outside or not. So be kind. Be caring. Be curious.
This is a strategy that has worked for Gary Vaynerchuk, CEO of VaynerMedia. Like Ashley Judd, he’s engaged haters with respect for their views. He asks questions to better understand the underlying issue.
That’s where your judgment comes in. Should you ignore or engage? Every situation is different, so what might work in one instance may not work in another.
Try seeing things from another point of view. And see where that takes you.
This is also about exercising control where you can. You can’t control the behavior of others, but you can control yourself. This includes your thoughts, your attitudes and your actions.
This concept of empowerment was beautifully expressed in the Academy Award nominated film Hidden Figures. It tells the story of three brilliant African-American women who worked as mathematicians and scientists at NASA in the early 1960s.
These inspiring and accomplished women continually had to decide whether to ignore the slights and snubs of daily life or to speak out and engage others in their struggles.
And thank goodness they did, time and time again, because they changed the course of history in the Space Race.
I couldn’t be more proud that my employer is offering free screenings of the film to students in major U.S. cities. (This is where I remind readers that opinions in this blog are my own.)
The positive actions that we take individually and collectively have the power to change the world.
What are you doing to make a difference?
by Caroline Leach | Nov 26, 2016 | Change, Leadership, Social Media
“If a company or a person does something great but no one knows about it, does it really matter?”
That’s a question I asked in my very first blog post.
Yes, there are random acts of kindness intended to be done under the radar. Yet, hearing about them can be inspiring when others share the news, like my sister did on Facebook.
While getting coffee in her Connecticut town, she overhead another customer buying a gift card for the police officer outside who was directing traffic. That’s an instant day brightener. And maybe it will inspire others toward similar acts of kindness.
Data and information are collected about us every day, according to The Reputation Economy by Michael Fertik. The question is what we want that data to say about us as a person and as a professional.
Do we want it to open doors or close them? Do we want it to augment the hard work we do every day or detract from it? Do we want it to make our life better or make it harder?
More and more, everything we do has implications for our own personal reputations as well as the companies where we work or that we own. This is both in real life, or IRL, as well as how that becomes represented in social media.
This means we each have great power to do good in the world, to a larger extent than has ever been available to us. And it also means we have the potential make major missteps.
This means each of us needs social savvy.
What’s that?
SOCIAL SAVVY: the vital ability for people to personally brand and market themselves successfully in social media in our ever-evolving world.
This skill is important throughout our lives.
It applies to high school students who are preparing their college applications or moving into the working world.
It applies to college and grad school students who are getting ready to transition into the working world.
And it applies to people throughout their professional lives. For corporate professionals in particular, the stakes for social media are higher.
Social media can help or hurt careers. It can add to or detract from a corporate reputation and an employer brand. It can make acquiring top talent a breeze or a burden.
The risks are high, but so are the rewards. And in our ever-evolving world, no one can afford to sit on the sidelines. The pace of change is too fast for that.
Corporate professionals often ignore or short-change social media. Why? They don’t have the time, they don’t see the value and they don’t want to make a mistake.
Developing social savvy is how professionals can create and implement a social strategy to highlight and share their own thought processes and achievements, along with those of their organizations.
Social savvy is a powerful way for corporate professionals to build their personal brand, advance their career and embrace their future.
What are some examples of social savvy? What does it look like?
- Using social media to build and amplify your personal brand, the unique value that you bring to the world
- Positioning yourself in the most favorable light, for a number of career and life paths
- Positioning your employer or company in the most favorable light
- Advancing your career through a positive social strategy
- Helping others advance their careers
- Helping your company achieve its goals
- Building your employer’s corporate reputation and employer brand
- Knowing what to do and not to do in social media
- Seeing the links between real life and social savvy
- Knowing when and how to engage with critics
How are you demonstrating social savvy?
Friends,
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